Overview

Depending on the nature of the service, Yoho Cloud may require identity (KYC) verification before a service can be activated or fully provisioned.

KYC verification may be required for services such as VPS hosting, where allocated resources and IP addresses may have additional security and abuse-prevention requirements.

If KYC verification is required for your service, you can complete the verification yourself through the Yoho Cloud Client Area.

If you need assistance, you can also contact Yoho Cloud Support for guidance through the verification process.

What You Need Before Starting

Before starting the verification process, make sure you have:

• Access to your Yoho Cloud Client Area
• A valid Nepali mobile number added to your profile
• A valid government-issued identification document, such as a PAN card or another accepted government document
• Accurate information that matches your identity details

Important: Identity documents should only be submitted through the official verification form in the Yoho Cloud Client Area. Do not send identity documents through regular chat or email unless specifically instructed by Yoho Cloud Support.

Step 1: Log in to the Yoho Cloud Client Area

Log in to your Yoho Cloud Client Area.

From the dashboard, go to:

Profile → Account Settings

Under Identity verification, you can view your current verification status.

If verification is required or pending, click:

Open verification

This will take you to the identity verification page.

Step 2: Open the Identity Verification Page

On the Identity verification page, you can:

• View your verification status
• Start or continue the verification process
• Complete the required verification steps
• Submit the required information and documents
• Follow the status of your verification

Your progress is saved automatically, so you can continue the process if required.

Step 3: Verify Your Phone Number

The first step of the verification process is phone verification.

Yoho Cloud will send a six-digit verification code to the Nepali mobile number associated with your profile.

Before requesting the code, make sure the mobile number in your profile is correct.

Click:

Send verification code

Enter the verification code when prompted to complete the phone verification step.

If you cannot receive the verification code

Check that the correct mobile number is listed in your profile.

If you continue to experience problems, use the Contact Support option available on the verification page.

Step 4: Submit Your Identity Document

After completing the required phone verification step, continue with the remaining verification steps displayed on the page.

You may be required to provide a valid government-issued identification document.

For example, you may provide a PAN card where it is accepted by the verification process.

Make sure that:

• The document is valid and belongs to the account holder.
• The information provided is accurate.
• The submitted document is clear and readable.
• You follow any additional instructions displayed on the verification page.

Step 5: Submit the Verification

After completing all required steps and providing the requested information and documents, submit your verification through the official verification form.

Once submitted, your verification will be reviewed by authorized Yoho Cloud staff.

You can return to the Identity verification page to follow the status and decision.

Verification Review

After submission:

1. Your verification information and documents are reviewed by authorized staff.
2. The verification status is updated on your Client Area.
3. If additional information or clarification is required, you may be contacted by the support or verification team.

The time required for verification may vary depending on the information and documents submitted.

Privacy and Document Security

Your verification information is handled through the Yoho Cloud verification process.

The verification system provides:

• Restricted document access — Identity documents are available to authorized reviewers through temporary access links.
• Consent record — Your accepted agreement is saved together with its acceptance date as part of the verification record.
• Authorized review — Submitted documents are reviewed by authorized staff.

Your verification status is visible only to you and authorized staff.

Security Notice: Submit identity documents only through the official verification form in the Yoho Cloud Client Area.

Need Assistance?

Customers can complete the KYC verification themselves through the Client Area.

If you are unable to complete the process or are unsure about the requirements, you can contact Yoho Cloud Support for assistance and guidance.

Please do not send identity documents through regular support chat or email unless specifically instructed by Yoho Cloud Support.

Frequently Asked Questions

Why is KYC verification required?

KYC verification may be required depending on the nature of the service and its security or abuse-prevention requirements. Certain services, such as VPS hosting, may require additional identity verification.

Is KYC required for every Yoho Cloud service?

KYC requirements depend on the nature of the service. Not every service necessarily requires identity verification.

Can I complete KYC myself?

Yes. If KYC is required for your service, you can complete the verification directly through the Yoho Cloud Client Area.

What document do I need to provide?

You must provide a valid government-issued identification document accepted by the verification process. For example, a PAN card may be provided where accepted.

Where do I submit my identity document?

Submit your document through the Identity verification form in the Yoho Cloud Client Area.

Can Yoho Cloud Support help me with the process?

Yes. If you experience difficulties or need clarification regarding the verification process, you can contact Yoho Cloud Support for assistance.

Who can access my identity documents?

Identity documents are available to authorized reviewers through the verification system.

What happens after I submit my documents?

Authorized staff will review the submitted information and documents. You can follow the verification status and decision from the Identity verification page in your Client Area.

What if my verification is not completed?

If additional information or clarification is required, follow the instructions shown on the verification page or contact Yoho Cloud Support for assistance.